At Mirha’s Patch World, we want customers to have a clear understanding of how returns, refunds, and exchanges are handled. This policy explains our general process for ecommerce purchases made through our store.
This page is general business policy content and not legal advice. For case-specific help regarding your order, please contact support at [email protected].
Customers should contact us as soon as possible if they wish to request a return, refund, or exchange. To be eligible, items should generally be unused, in original condition, and returned with any original packaging, tags, or included accessories where applicable.
We may refuse returns that show signs of use, damage after delivery, alteration, improper handling, or missing parts that were originally included.
If you receive a damaged, defective, or incorrect item, please contact us promptly at [email protected] with your order details and a clear description of the issue. We may ask for photos of the item and packaging to help review the claim.
Once reviewed, we will determine whether a replacement, exchange, store credit, partial refund, or full refund is appropriate based on the situation.
Certain items may not be eligible for return or exchange due to their nature, hygiene concerns, customization, clearance status, or other product-specific reasons. Examples may include:
If you are unsure whether your item qualifies, please contact support before sending anything back.
To start a return or refund request, please email [email protected] with your order number, name, contact information, reason for the request, and any supporting photos if the item is damaged, defective, or incorrect.
Please do not return products without first contacting us for instructions. Unauthorized returns may be delayed, refused, or processed differently depending on the circumstances.
Returned items are generally inspected after they are received. Approval of a refund or exchange depends on the condition of the returned product and whether the request meets this policy.
If the return does not meet eligibility requirements, we may decline the request or offer another resolution where appropriate.
If a refund is approved, it will generally be issued to the original payment method where possible. In some cases, another suitable method, store credit, or exchange may be offered depending on the payment channel and order circumstances.
Original shipping charges may not be refundable unless the return is due to our error, a confirmed defective item, or a confirmed wrong item sent by us.
Where appropriate and subject to stock availability, we may offer an exchange for the same product or a similar alternative. If the replacement item differs in price, an additional payment or partial refund may be required.
Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to our mistake. We recommend using a trackable shipping method where available, as we cannot guarantee responsibility for items lost in return transit when not arranged by us.
Return review, exchange handling, and refund processing times may vary depending on the product, shipping timelines, payment provider, and the nature of the request. Once a refund is approved, the final posting time may depend on your bank or payment service provider.
If you need to cancel an order, please contact us as quickly as possible. We may be able to cancel an order before it is processed or shipped. Once an order has been processed or dispatched, cancellation may no longer be possible and the request may need to be handled as a return, where eligible.
If you have any questions about returns, damaged items, exchanges, or refund status, please contact Mirha’s Patch World at [email protected]. Customers should contact support for case-specific help so we can review the order and provide the most suitable next steps.
